Our Transparent Policy

Return & Exchange Policy

At NARA, customer satisfaction is our top priority. We accept requests only for damaged, defective, or tampered products.

Eligibility:

  • Raise the request within 24 hours of delivery.
  • Product must be unused and sealed.
  • Share photo/video proof clearly showing the issue.

Not Eligible:

  • Opened, used, or altered products
  • Requests made after 24 hours
  • Change-of-mind returns

How to Request:

Email us at info@naraglobal-india.com or whatsapp us with your order ID and images of:

1. The damaged item
2. The outer packaging
3. The shipping label

We’ll offer a replacement, or refund where replacement isn’t possible.